FAQ

Using it

How often should I use the mask? Ten minutes, three to five times a week, on clean dry skin. Consistency matters more than long sessions.

When will I see results? Most people notice a fresher, more even complexion within two to four weeks, and firmer-looking skin by around week eight. Results vary.

Is it safe? Red light is non-thermal and contains no UV. Avoid if you are pregnant, photosensitive, or taking photosensitising medication. Stop if you experience irritation.

Can I use it with my other skincare? Yes. Use on bare skin, then apply serums or a sheet mask afterwards while skin is warm.

Orders & shipping

Where do you ship? Worldwide, free.

How long does delivery take? Devices typically arrive in about two weeks; consumables sooner. Tracking arrives by email.

Returns

What's your return policy? A 60-night return window. If the ritual isn't for you, return it for a refund.

Warranty? Devices carry a manufacturer warranty against defects. Contact us and we'll sort it out.

Still have a question?

Email us via the contact page — we read everything.